ORDERING
Orders may be placed in person at our store location. Please review the RECEIPT carefully for errors and/or omissions. Approving the RECEIPT constitutes acceptance and full responsibility for any errors, omissions and legal compliance in this document and your order. We cannot accept liability for any errors overlooked once the invoice has been approved and/or paid for. Any changes made to an invoice are subject to additional charges.
PAYMENT
We accept Visa, MasterCard, and Discover, which typically process within 24 hours of order placement. We also accept cash, cashier-check, and/or money order. Merchandise cannot be held without payment. Prices and available inventory are subject to change until an order is paid for. Payment is due in full at the time of the order being delivered or picked up, unless prior arrangements are made.
FINANCING
We have several financing options for you at Jake's Furnishings. We offer no interest financing, our no-credit-check financing, and Layaway. We also accept cash, check, money orders, and most major credit cards.
LEAD TIME
Due to the many vendors and styles offered by Jake's Furnishings, lead times will vary by order. Please contact us with any questions concerning lead time on your order.
DELAYS
We will make all efforts to quote accurate lead times and notify all our customers promptly. Under no circumstances will Jake's Furnishings be responsible for any consequential damages resulting in order completion or shipping delays.
FINISHES
Wood Veneers, Lacquers and Bamboo
Due to the inherently unique qualities of wood veneer and bamboo, variations such as grain color, grain pattern and unique markings must be expected. These variations can be present on each piece of furniture and within the same door/drawer front and are not considered defects. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, color, texture or any other physical attribute after taking delivery of a product.
Other Materials
Color, texture, and graining variations can occur in natural products like leather, glass, fabric, and stone. These are not normally considered imperfections. Colors are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, color, texture or any other physical attribute after taking delivery of a product.
SHIPPING & DELIVERY POLICY/CUSTOMER PICK-UP POLICY
Customer pick-up of furniture is also available. Jake's Furnishings is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot deliver to APO, FPO, PO Boxes or personal mailboxes. Please use a valid street address for delivery of your order. It is entirely your responsibility that the furniture dimensions allow for easy delivery through doorways, passageways, stairways, etc. and will fit into your living space. You will be responsible for making yourself available to receive and inspect the product at the time of delivery. Jake's Furnishings will contact you prior to delivery to schedule a drop off time. You agree to be available to receive the product at the stated delivery time, and represent that the delivery address provided by you is accessible for delivery.
IF YOUR FURNITURE ARRIVES DAMAGED
Inspect your furniture immediately upon receipt. Please be aware that furniture is highly susceptible to damage during transit.
IF THERE IS DAMAGE OF ANY KIND, YOU MUST MAKE SURE THE DRIVER NOTES THE DAMAGE (regardless of whether you ACCEPT or REJECT the shipment). You have the option of having the driver note the damage and ACCEPT the piece, or REJECT the damaged item and have the driver note the damage. YOU, THE CUSTOMER, WILL BE RESPONSIBLE FOR MAKING YOURSELF AVAILABLE FOR TAKING THE DELIVERY AND INSPECTING THE PRODUCT AT THE TIME OF DELIVERY. If you authorize the product to be delivered in your absence or without your inspection, you automatically represent that the product is received in good condition and will void all rights to returns, claims, etc. If damage has occurred, you agree to refuse ONLY the item that is damaged and make notations on the invoice. You are also required to submit digital photographs of damaged material that should be clearly visible in the digital photograph to substantiate the claim within one week of receiving the shipment. Digital photographs must clearly indicate the damage. In cases where multiple items are part of an order, claims are limited to the value of the damaged item or items after the above mentioned evidence is submitted and approved.
If the delivery address is inaccessible or invalid, the customer agrees to pay the purchase order amount and the additional delivery charges. Jake's Furnishings is not liable for damages other than those mentioned on the delivery invoice. Unless otherwise noted, delivery charges are included in the order total at the time of purchase. Delivery & shipping estimates are good faith estimates only and are subject to change at any time.
DELIVERY & SETUP SERVICES
Jake's Furnishings will contact you prior to delivery to schedule a delivery time. Delivery includes a delivery appointment, inside delivery, assembly and installation in your room of choice and removal of all packing materials.
Any change of "DELIVER TO" delivery address on an order requires the change be made directly to Jake's Furnishings. Only then would this change be considered effective and valid. The delivery personnel are not permitted to handle furnishings already in your home, so it's important that you know ahead of time where the Product will be placed, and plan accordingly. The Product specifications (height, width, depth, weight, and other relevant details) will be provided to you at your request, so you are adequately prepared.
PRICING
Prices are subject to change at any time. While we strive towards our goal of a 100% error-free world, mistakes can happen and we cannot guarantee that any or all content is accurate or complete, including price information, product specifications, lead time, or any other attribute listed on the website or in our store. In the event a product is listed at an incorrect price due to a typographical error on any page on the website, brochure, promotional material, or any other electronic or hard copy document, Jake's Furnishings will have the right to refuse, cancel, modify, or take any action it may consider appropriate to address the error for any inquiry, quotation, or orders placed for products listed at the incorrect price, regardless of whether any payment has been made or not. If we discover such errors, they will be corrected on our system using best efforts on the part of Jake's Furnishings, and the corrected price or other information will be notified to you, and will be applied to your order. If one or more payments have already been made and your order is confirmed, accepted, refused, cancelled, or modified in such a case of incorrect price, Jake's Furnishings will refund any payment or payments you have already made for such item or items. If a product is listed at an incorrect price, Jake's Furnishings reserves the right to refuse, cancel, or limit any order placed at the incorrect price. In no event shall Jake's Furnishings be liable to sell or deliver the product to the customer at the inaccurate price. The customer's sole remedy in such cases will be the full refund of any funds that we have collected in reference to the cancelled products and/or services.
CHANGES TO THE TERMS/CONDITIONS
Jake's Furnishings reserves the right, at its sole discretion, to change, modify, add, or remove any portion of the Terms in whole or in part, at any time, without notification. If you disagree with any changes to the terms, your sole recourse is to stop using this site. Your continued use of the site after any changes to these terms are posted will be considered acceptance of those changes. You should periodically check the "Terms / Conditions" link on our homepage to view the current "Terms / Conditions". Jake's Furnishings may, in its sole discretion, terminate, change, suspend, or discontinue any aspect of the Jake's Furnishings, temporarily or permanently, including the availability of any features of the site or access to any parts of the site, at any time without notice to you, and you fully agree that in no event shall Jake's Furnishings be liable for such actions as it deems fit. If a product is listed at an incorrect price, Jake's Furnishings reserves the right to refuse, cancel, or limit any order placed at the incorrect price.
Return, Exchange, Cancellation, & Refund Policy
MERCHANDISE/FURNITURE
Refunds are not issued except in the case of defective merchandise we are unable to replace. Sorry, no store credit or exchanges on special orders, sales items, or bedding. Any store credit is valid for one year from the date of issue.
All furniture sales are final. Special orders are subject to a minimum 25% cancellation fee and cannot be cancelled after 24 hours.
IF THE ITEM IS NOT WHAT YOU ORDERED: Please contact us immediately so that we can promptly resolve it for you. Claims received after 24 hours of delivery will not and cannot be processed. Refunds are not issued except in the case of defective merchandise we are unable to replace.
PRIVACY POLICY
Protecting your privacy is important to Jake's Furnishings. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Jake's Furnishings Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information. The information Jake's Furnishings gathers is never shared with anyone, except in connection with your order and as specified below. Credit card or check information is only shared with financial institutions that process your payment. Delivery information is shared with those that deliver your order. We do not sell, rent, share, trade, or give away any of the information you provide to us. No third party will solicit you as a result of information within our control.
It is true that the information you provide is subject to disclosure pursuant to judicial or other government subpoenas, warrants, or orders. Other than these fairly extreme cases, your personal information will be shared with no one.
INDEMNIFICATION
You agree to indemnify and hold harmless Jake's Furnishings, subsidiaries, affiliates, officers, directors, agents, employees, or other partners, and suppliers, from any claim, demand, action, or damage, including reasonable attorney's fees, made or incurred by any third party arising out of, or related to, your use of the site, any content you transmit via the site, or you violation of the terms.
REPRESENTATIONS
You represent and warrant that:
You are over the age of 18 and can form a legally binding contract under applicable law.
You have provided and will continue to provide only true, accurate, current, and complete information about yourself when filling out your purchase order. You have sufficient authority, if you are purchasing on behalf of a company, to bind that company to the terms
LIMITATION OF LIABILITY
In no event will Jake's Furnishings or Jake's Furnishings suppliers be liable for special, incidental, consequential, or exemplary damages arising out of this agreement or out of the use of the site or for services provided by Jake's Furnishings, including, without limitation, damages or costs relating to the loss of profits, business, goodwill, data, computer programs, loss of information or programs, or other data on your information handling system that arise out of, or otherwise are related to, the use of, or the inability to use, the content or the site, or any linked website, the statements of any third party on the site, or unauthorized access to the site, your transmissions, your account or your password, even if Jake's Furnishings is advised of the possibility of such damages, or for any similar claim against you by another party. The above exclusion of incidental and consequential damages may not be enforceable under some applicable laws, so such exclusion may not apply to you. In no case shall Jake's Furnishings liability for money damages exceed the Jake's Furnishings invoice amount paid by you, or anyone else, for the product.
SERVICES
We are known throughout Illinois for our down-to-earth, hometown service. We strive to exceed your expectations with a fantastic shopping experience whether you are buying a lamp or a houses full of furniture, or even if you're just looking.
DELIVERY
Delivery costs are dependent upon the volume of the purchase and distance. For a delivery quote, feel free to contact us.
LAYAWAY
We are proud to offer every customer free layaways. The layaways are available up to 12 months (depending on the items). More information on our layaways can be found by contacting us or by reading our store policy.